Electric Jaguar I-PACE servicing and repairs

Is this page for my I-PACE?

The Jaguar I-PACE is an electric car. We service, diagnose and repair the I-PACE at our centre at 57 Great North Road, Welwyn Garden City, for private owners and for drivers who use the car for private hire or chauffeur work.

Who works on the I-PACE?

Servicing and repairs on the I-PACE are carried out by technicians qualified to work on electric and hybrid vehicles.

High-voltage diagnosis and repair is carried out by technicians qualified to Level 4 for electric and hybrid vehicle work. They are called in for that work, so tell us about any high-voltage warning when you enquire and we will arrange it.

The technicians we call in for high-voltage work on Jaguar and Land Rover vehicles include a holder of the Master Technician qualification awarded by Jaguar Land Rover, and have completed Jaguar Land Rover’s own high-voltage training.

How often should an I-PACE be serviced?

We work from your car’s own Jaguar service schedule. Send us the registration and mileage and we will confirm which items are due, then send a written price before we start. Not every item is due at every visit.

We also add the service to the car’s digital service record.

What work do you carry out on an I-PACE?

• Servicing to the car’s schedule.
• Brakes, checked and repaired, including brake fluid renewed when it is due.
• Tyres, checked for tread and condition, and replaced when needed.
• Suspension and steering, inspected and repaired.
• Cabin filter replacement.
• Coolant checks.
• 12V battery testing and replacement.
• Diagnosis of warning lights and faults.
• MOT tests in our own Class 4 bay.

What if a warning light comes on?

A fault code is not a repair. We read the fault data, test to prove the cause, and show you what we found, with photos where they help. You get a written price and a promised time for the next update, and no part is fitted until you give your written approval.

Do you repair the high-voltage system?

Yes. High-voltage work is carried out by technicians qualified to Level 4. It includes:

• fault diagnosis on high-voltage systems
• replacement of high-voltage components
• removing and refitting a high-voltage battery
• service of the battery and power-electronics cooling system

Some of this work needs equipment that is not kept at our centre. Where that is so, the job is carried out off site, and we tell you before the car goes anywhere.

We read the fault data and test first, then send a written price. No work starts until you give your written approval.

Should I check for a recall first?

Yes. Whether a recall applies depends on the individual car, so check your registration on gov.uk. Recall work, including any recall on the high-voltage battery, is done by the manufacturer’s network, not by us.

Can you MOT my I-PACE?

Yes, in our own Class 4 MOT bay. It is a standard MOT. An I-PACE licensed by TfL as a private hire vehicle needs two MOTs in each annual licence once it is more than 12 months from manufacture, the first issued no more than 14 days before the licensing inspection.

We do not carry out the TfL licensing inspection, which takes place at sites agreed by TfL. Chauffeurs licensed by other councils follow their own council’s rules. We cannot promise that any work will make a car pass a licensing inspection or be accepted by a ride-hailing or chauffeur platform: each platform sets its own rules, so check them with the platform directly.

How do I book?

Use the enquiry form on this page and choose “EV or hybrid”. Give us the registration, the mileage and any warning messages, and we will reply with the items due and a written price.