Jaguar servicing to the manufacturer's schedule

How do I know when my Jaguar needs a service?

We work from the manufacturer’s schedule for your model and engine rather than a general rule, and check which items fall due at this service.

Send us the registration and mileage and we will confirm what your car needs.

Does servicing affect my warranty?

That depends on the terms of your own warranty, so check them before you book.

Guidance from the Competition and Markets Authority says a manufacturer should not make its warranty conditional on routine servicing being done within its own dealer network. That is competition guidance, not a guarantee to you as a consumer. The servicing must be done correctly, to the manufacturer’s schedule, with parts of matching quality, which is how we work. A manufacturer can still refuse a claim caused by faulty work or by a failed part from another supplier, and warranty repairs, recalls and any free servicing stay with its own network. Used-car, extended, finance and lease agreements can set their own servicing conditions.

If your car is under any warranty, tell us when you book and we can go through its servicing terms with you.

What does a Jaguar service include?

The items due change from one service to the next, and from one model to another. We check which items are due on your car under its schedule, then send you a written price before we start.

We also add the service to the car’s digital service record.

Electric and hybrid Jaguar models, including the I-PACE, are serviced by technicians qualified to work on electric and hybrid vehicles.

Which engine oil goes in?

Oil to the specification listed for your car’s engine. We look up the specification for each car before we fill it. We do not use one oil for every Jaguar.

What about the automatic gearbox oil?

The gearbox oil is a separate job from the engine oil service. We check the schedule for your car, tell you if it is due, and can carry out the automatic gearbox oil service at the same visit.

Can you check the battery at the same visit?

Yes. If your Jaguar has been going flat after standing, tell us when you book and we will trace the battery drain while the car is with us.

Should I check for a recall?

Yes. Whether a recall applies depends on the individual car, so check your registration on gov.uk. Recall work is done by the manufacturer’s network, not by us.

What happens if you find something else?

A fault code is not a repair. If the service shows up anything beyond the agreed work, we send photographs and a written price, give you a promised time for the next update, and do nothing extra until you give your written approval.

How long does a service take?

It depends on the items due on your car. You get a written price and a promised time for your next update before we start. If the car needs to stay with us, ask about a courtesy car when you book.