Electric and hybrid car servicing and repairs

Which electric and hybrid cars do you work on?

Reverie Autocare is an independent service centre at 57 Great North Road, Welwyn Garden City, Hertfordshire. We service and repair fully electric cars and hybrids, including plug-in and mild hybrids. Some models have their own page:

• Mercedes-Benz: the EQE and the EQS, the electric EQV on our V-Class page and the electric eVito on our Vito Tourer page.
• BMW: the electric i5 and plug-in hybrid models on our 5 Series page, and the electric i7 and plug-in hybrid models on our 7 Series page.

If your car is not listed, put the registration in the enquiry form and we will tell you what we can do for it.

Who works on electric and hybrid cars?

Servicing and repairs on electric and hybrid cars are carried out by technicians qualified to work on electric and hybrid vehicles.

High-voltage diagnosis and repair is carried out by technicians qualified to Level 4 in the diagnosis, testing and repair of electric and hybrid vehicles. They are called in for that work, so tell us about any high-voltage warning when you enquire and we will arrange it.

The technicians we call in for high-voltage work on Jaguar and Land Rover vehicles include a holder of the Master Technician qualification awarded by Jaguar Land Rover, and have completed Jaguar Land Rover’s own high-voltage training.

What work do you carry out?

• Servicing to the maker’s schedule.
• Brakes, checked and repaired, including brake fluid renewed when it is due.
• Tyres, checked for tread and condition, and replaced when needed.
• Suspension and steering, inspected and repaired.
• Cabin filter replacement.
• Coolant checks.
• 12V battery testing and replacement.
• 48V mild-hybrid faults, diagnosed: see our Mercedes 48V battery page.
• Diagnosis of warning lights and faults.
• MOT tests in our own Class 4 bay.

Tell us the registration and mileage and we will confirm which items are due, then send a written price before we start.

What if a warning light comes on?

A fault code is not a repair. We read the fault data, test to prove the cause, and show you what we found, with photos where they help. You get a written price and a promised time for the next update, and no part is fitted until you give your written approval.

If the fault is in the high-voltage system, the diagnosis is carried out by technicians qualified to Level 4.

Do you repair high-voltage systems?

Yes. High-voltage work is carried out by technicians qualified to Level 4. It includes:

• fault diagnosis on high-voltage systems
• replacement of high-voltage components, such as the on-board charger, inverter, DC-DC converter and charge port
• removing and refitting a high-voltage battery
• service of the battery and power-electronics cooling system

Some of this work needs equipment that is not kept at our centre. Where that is so, the job is carried out off site, and we tell you before the car goes anywhere.

We read the fault data and test first, then send a written price. No work starts until you give your written approval.

Do hybrids still need engine servicing?

Yes. A hybrid keeps an engine, and engine servicing follows the maker’s schedule for that car. For the engine side, see our make pages:

• BMW and MINI
• Mercedes-Benz
• Audi, Volkswagen, SEAT, Škoda and CUPRA
• Land Rover and Range Rover

Should I check for a recall first?

Yes. Whether a recall applies depends on the individual car, so check your registration on gov.uk. Recall work is done by the manufacturer’s network, not by us.

Do you look after electric private hire and chauffeur cars?

Yes. For private hire and chauffeur cars we offer a pre-inspection check, repairs and MOT tests in our own bay. We do not carry out the TfL licensing inspection, which takes place at sites agreed by TfL. See our PCO and chauffeur servicing page for more.

How do I book?

Use the enquiry form on this page and choose “EV or hybrid”. Give us the registration, the mileage and any warning messages, and we will reply with the items due and a written price.