Mercedes EQE electric servicing and repairs

Is this page for my EQE?

The Mercedes-Benz EQE is an electric executive car used for chauffeur work, private hire and private motoring. We service, diagnose and repair the EQE at our Welwyn Garden City centre. For chauffeur and private hire use, see our PCO and chauffeur servicing page.

Who works on the EQE?

Servicing and repairs on the EQE are carried out by technicians qualified to work on electric and hybrid vehicles.

How often should an EQE be serviced?

We work from your car’s own Mercedes-Benz service schedule. Send us the registration and mileage and we will confirm which items are due, then send a written price before we start. Not every item is due at every visit.

We also add the service to the car’s digital service record.

What work do you carry out on an EQE?

• Servicing to the car’s schedule.
• Brakes, checked and repaired, including brake fluid renewed when it is due.
• Tyres, checked for tread and condition, and replaced when needed.
• Suspension and steering, inspected and repaired.
• Cabin filter replacement.
• Coolant checks.
• 12V battery testing and replacement.
• Diagnosis of warning lights and faults.
• MOT tests in our own Class 4 bay.

What if a warning light comes on?

A fault code is not a repair. We read the fault data, test to prove the cause, and show you what we found with photos where they help. You get a written price and a promised time for the next update, and no part is fitted until you give your written approval.

If a warning relates to the high-voltage system, the diagnosis and any repair are carried out by technicians qualified to Level 4 for electric and hybrid vehicle work, and nothing is done without your written approval.

Which recalls should an EQE owner check?

Check your registration on gov.uk: whether a recall applies depends on the individual car. DVSA’s records for the 2023 EQE include:

• Battery management software: software that could lead to a shutdown of the high-voltage system.
• Steering coupling.

Mercedes-Benz UK’s own recall checker also shows non-safety service measures. Recall work is done by the manufacturer’s network, not by us.

Can you MOT my EQE?

Yes, in our own Class 4 MOT bay. An EQE licensed by TfL as a private hire vehicle needs two MOTs in each annual licence once it is more than 12 months from manufacture, the first issued no more than 14 days before the licensing inspection. Our PCO pre-inspection check page explains the timing and what TfL looks at.

We do not carry out the TfL licensing inspection, which takes place at sites agreed by TfL. Chauffeurs licensed by other councils follow their own council’s rules. We cannot promise that any work will make a car eligible for a ride-hailing or chauffeur platform: each sets its own rules, so check them with the platform directly.

Do you also work on the EQS?

Yes. See our Mercedes EQS servicing page. For petrol and diesel Mercedes-Benz models, see our Mercedes-Benz specialist page.