Vito Tourer and eVito service and repair

Is this page for my Vito Tourer?

The Mercedes-Benz Vito Tourer (447) does private hire, chauffeur and family duty. We service, diagnose and repair the diesel Vito Tourer at our Welwyn Garden City centre. The Vito shares its model series, 447, with the V-Class, so our V-Class page covers much of the same ground. For private hire and chauffeur use, see our PCO and chauffeur servicing page.

How often should a Vito Tourer be serviced?

Follow the service interval display, which shows the time or distance left before the next service. In its E-Class owner’s manual, Mercedes says the display can bring the service forward after mainly short-distance driving, long idling, frequent cold starts and frequently interrupted diesel particulate filter regeneration.

Mercedes also calls the display only an aid, and treats regular city driving with frequent intermediate stops as arduous use that needs more frequent oil and filter changes. Private hire work in town can fit that description, so ask us whether your oil and filter should be changed sooner than the display suggests.

We also add the service to the car’s digital service record.

Which engine oil goes in a Vito Tourer?

Oil that meets the Mercedes-Benz specification sheet listed for the engine. For the Vito, Mercedes lists sheets 229.51 and 229.52 for the OM651 diesel with a particulate filter, and 229.51, 229.52, 229.61, 229.71 and 229.72 for the later OM654 diesel. The OM622 diesel fitted to some Vito has sheets of its own, so we confirm the engine from the registration.

The binding specification is the one in the vehicle’s own manual, and Mercedes warns that low-viscosity oils in an engine not cleared for them can cause damage.

Does the automatic gearbox need servicing?

Yes. The automatic Vito uses the 7G-Tronic (722.9) or the 9G-Tronic (725.0). Mercedes lists fluid to sheet 236.15 for the 7G-Tronic in the Vito and 236.17 for the 9G-Tronic. We carry out the gearbox oil and filter service in-house and set the fluid level the way Mercedes specifies. The interval varies, so we work from your vehicle’s own schedule. See our Mercedes gearbox service page.

Is a rattle on start-up the timing chain?

It can be. Mercedes workshop information on the OM651 diesel covers the Vito (447), and links a rattle or knock for two to five seconds after starting to stretch in the timing chain, which it ties to the chain tensioner. On early engines, camshaft sprockets made before March 2012 also wear.

We follow Mercedes’ procedure: listen from a cold start, measure the chain stretch at the tensioner and inspect the sprockets. The reading decides whether the tensioner alone, or the chain and tensioner, need replacing. See our timing chain page.

What if the DPF warning comes on?

A diesel particulate filter blocks when soot builds up faster than regeneration can burn it off, typically because regenerations keep being interrupted. Signs include the engine warning light, reduced power and a service falling due sooner than expected.

We read the pressure across the filter, the exhaust temperatures and the soot load, and find out why regeneration is not completing before any regeneration or replacement. We repair DPFs and other emissions systems; we never remove or disable them. See our DPF page.

Which recalls should a Vito Tourer owner check?

Check your vehicle on gov.uk: whether a recall applies depends on the individual vehicle. DVSA’s records include R/2014/182 and R/2014/184, for an oil leak from the timing chain tensioner seal, which include Vito built from February to November 2014.

Recall work is done by the manufacturer’s network, not by us.

Can you MOT my Vito Tourer?

Yes, in our own Class 4 MOT bay. Warning lights and leaks are worth having diagnosed before the test. A Vito Tourer licensed by TfL as a private hire vehicle needs two MOTs in each annual licence once it is more than 12 months from manufacture; our PCO pre-inspection check page explains the timing.

Do you work on the electric eVito Tourer?

Yes. Servicing and repairs on the electric eVito Tourer are carried out by technicians qualified to work on electric and hybrid vehicles.