Servicing that follows your manufacturer's schedule

What is Service with Continuity?

Servicing planned from your car’s own schedule. We look up the schedule by the car’s VIN, its vehicle identification number, so the service matches what the manufacturer sets for that car rather than a general checklist.

How do you plan the service?

• By VIN. The schedule comes from the manufacturer’s information for your individual car.
• Fixed or flexible. Some manufacturers offer both. Volkswagen and Audi now say “flexible” for what many owners know as “long life” servicing, and some Audi engines do not offer flexible servicing. We follow the schedule your car is set up for.
• What is due. We check which items the schedule calls for at your car’s age and mileage before the service.

Which oil and fluids do you use?

Oil that meets the specification the manufacturer lists for your car’s engine, confirmed for each car from the handbook or the manufacturer’s information. Where the schedule calls for other fluids, we use the specification it lists.

What do I get?

• the service your car’s schedule calls for at its age and mileage
• parts of matching quality
• photos and a written price for anything else we find that needs attention
• an itemised invoice of what was done and what is due next

What about my manufacturer warranty?

UK competition rules mean a manufacturer should not make its warranty conditional on routine servicing being done within its own dealer network. The servicing must be done correctly, to the manufacturer’s schedule, with parts of matching quality, which is how we work.

A manufacturer can still refuse a claim caused by faulty work or by a failed part from another supplier. Warranty repairs, recalls and any free servicing stay with its own network. Check your own warranty, finance or lease terms too.

How is the service recorded?

Your itemised invoice records what was done and what is due next. Keep it with your car’s service history.

For BMW and MINI, we also add the service to the car’s digital service record.

For Mercedes-Benz, we also add the service to the car’s digital service record.

For Volkswagen, Audi, SEAT, CUPRA and Škoda, we also add the service to the car’s digital service record.

For Land Rover and Range Rover, we also add the service to the car’s digital service record.

What happens next?

1. Send the enquiry form on this page.
2. We contact you to confirm a booking and check your car’s schedule.
3. We carry out the service. If we find anything else, we show you with photos and a written price, and do no extra work without your written approval.
4. You receive the itemised invoice when the car is ready.

What is not included?

• repairs found during the service, which are priced separately and done when you agree
• recall work, which is done by the manufacturer’s network: check your car on gov.uk

For general servicing information, see car servicing. For a check on an automatic or dual-clutch gearbox, see the transmission condition check.